Configuring a custom SMTP email notification server
Use the Senders page to configure your organization’s SMTP server.
Steps
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Go to Settings > Senders.
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Click +, enter the following options, and then click Next:
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In the Sender Type list, select Email.
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In the Provider Type list, select Custom Server
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In the Email Sender Custom SMTP Server area, enter the relevant details:
Any edit changes on previously saved custom server fields requires re-entry of the Password field.
Field Type Description Username
Mandatory
The organization’s SMTP server’s user name.
Password
Mandatory
The organization’s SMTP server’s password.
Server Name
Mandatory
The name of the organization’s SMTP server.
Port
Mandatory
The port used by organization’s SMTP server to send emails (default: 465). NOTE: The protocol used depends upon the port specified. If you specify port 25,587, or 2525, SMTP with STARTTLS is used. Otherwise, SMTPS is used.
From Name
Optional
The name that appears as the sender’s name in the email message.
From Address
Mandatory
The email address that appears as the sender’s email address in the email message.
Reply-To Name
Optional
The name that appears as the sender’s reply-to name in the email message.
Reply-To Address
Optional
The email address that appears as the sender’s reply-to address in the email message.
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Click Save.
If you haven’t yet sent a test email, you might see a warning message that saving the SMTP settings without validating credentials using the test email button can cause problems sending emails. You can also send a test email later.
When saving, authentication is not tested using the new credentials. We recommend following up with the Send Test Email step to confirm successful SMTP server configuration.
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To test the SMTP server configuration, edit the Email entry in the Senders list and then click Send Test Email.
The Send Test Email dialog opens.
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Enter a recipient email address in Send to and click Send.
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Check the destination email box for the test email.
PingOne returns one of the following status messages:
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Success
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Failure
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