PingOne

(Customer Only) Configuring WhatsApp authentication

Enable and configure WhatsApp authentication to allow your users to receive a one-time passcode (OTP) by WhatsApp.

WhatsApp message showing a one-time passcode. The message includes a security message, and the copy code button.

Before you begin

To enable WhatsApp authentication, make sure you have a WhatsApp Business account that includes one or more WhatsApp messaging templates. You can find more details in Configuring a custom WhatsApp sender account.

About this task

To configure WhatsApp authentication:

  1. Add your WhatsApp Business account as a Sender in PingOne. Learn more in Configuring a custom WhatsApp sender account.

  2. For each language you want to support, link a WhatsApp messaging template to the relevant PingOne Notification templates. Learn more in Notification Templates.

  3. In the PingOne MFA policy enable WhatsApp as an authentication method. Learn more in Configuring an MFA policy for strong authentication.

  4. (Optional) Configure a notification policy to limit the number of WhatsApp messages that can be sent per day or to limit their target locations. Learn more in Notification Polices.